“Communications tools do…

“Communications tools don’t get socially interesting until they get technologically boring… It’s when a technology becomes normal, then ubiquitous, and finally so pervasive as to be invisible, that the really profound changes happen.”

Clay Shirky

Quote | Posted on by | Leave a comment

Clinician Engagement strategy

Clinician Engagement – A great initiative by Canada’s Health Infoway project!

Within ImagineNation, groups registered will design, execute and report on strategies targeted at four main areas:

1. eScheduling
2. Patient Access to Health Information
3. Clinical Synoptic Reporting
4. Medication Reconcilation

Their engagement will hopefully illustrate how information and communications technologies (ICT) can improve health and the patient experience in health care for Canadians. Moreover, this engagement strategy serves to quantify the potential in terms of users, implementation and spread.

This type of community engagement is a great way to foster innovative minds and spread awareness and adoption of technology within the healthcare community – a typically difficult and change-resistant field.

Now with the opportunity to participate in, and to learn from others who are interested in accelerating the growth and spread of health ICT there will be resources made available through Infoway.

Posted in Uncategorized | Tagged , , | Leave a comment

Ideas around Innovation: Technology vs. People

Psychologist/futurist, Don Norman makes a controversial argument saying that we (designers) “prefer to believe that conceptual breakthroughs occur because of a detailed consideration of human needs… the fact is that it simply doesn’t happen”. Norman says “the most powerful inventions do not consider design research”…

This idea is not new. Michael Hammer wrote about it in a 1990 Harvard Business Review entry “Reengineering Work: Don’t Automate, Obliterate,”. Hammer argued that IT must drive radical process innovation.

Norman supports the concept of “technology first, invention second and needs last” while Hartland believes to innovate “you need to identify a need… Many people have tried to innovate but because something similar had already existed, it is merely an improvement”.

Furthermore Hartland backs this up by stating that in order to take an innovative idea from concept to market, you need to have the determination to push through failure. It is estimated that 46% of all resources allocated to product development (in US firms) have failed to yield financial return. Anyone can come up with an amazing idea but not everyone can execute. How you execute will determine your success.

In the business world, one way to execute is to have front-line employees drive the change. If a project follows the people, then the process and then the technology, it will be successful.

MY THOUGHTS? If I define innovation as something that revolutionizes the way people behave, then I would say Technology comes first. If I define innovation as something that improves the way people behave, then it would be People first. However, even if you innovate the technology, you will still need design research to facilitate what is known as  ‘the diffusion of innovation’. Researching user needs will help fill the gap between technical and social innovation hurdles.


Posted in Uncategorized | Tagged | Leave a comment

HXD Conf 2012

I love love LOVE visual notes!!
This is so perfect to get inspiration when feeling lost and alone… in healthcare experience design.


Posted in Uncategorized | Tagged | Leave a comment

It’s what the work, workplace and worker demand.

How can we design better instructional systems? By answering the challenge above.

Determining why one system is better suited for the WORK, WORKPLACE and WORKER is what can make a big difference in an eLearning solution that is effective and one that is not effective.

I recently attended a speaker series hosted by the Association of Canadian Ergonomists (ACE) where one of the presentations featured the development of training videos for truckers.

The first thing they mentioned was that the trucking audience is not your typical mid-30s online web-saavy group of learners. They won’t have the attention span to sit in front of the computer to figure out what plug-in is needed to play what video. They need a solution that fits their style, their working environment  (no high-end monitors or flash memory disk drives) and the type of tasks they need training on.

In the end, the eLearning solution that resulted was a series of training videos. Visual and simple.

Posted in Uncategorized | Tagged , , , | Leave a comment

TEDx – my recap of Eastside Prep

Here’s a summary of the information I absorbed while at TED Eastside Prep on Friday, May 18. This event was a TEDex event – meaning an independent TED-inspired event full of speakers and video showing a curated set of relevant TED talks.

Innovations in Education was the name of this conference. Unfortunately I was late getting to Seattle so I missed the first two talks. The remaining talks were all pretty interesting and themed for educators to think beyond the traditional methods of teaching.

The first talk was titled: “Educators are in the business of designing minds” by Sasha @sashrocks (Salad Labs)

She points out that…

  • Humans store information best when we recognize it’s value
  • When you have context you have value
  • Must understand the WHY

One concept that is common to most educators but new to me was that Teaching is like creating a scaffolding. Students then turn it into a building and you can fill the building with data.

However, Education is not just a matter of content. It is in the way the content is delivered. Education has emergent properties.

In today’s age…

  • Students need stronger context
  • The way we communicate has changed. With Twitter and Facebook statuses, we have to limit our data exchange to 140 characters – communication must be quick and with precision

One speaker spoke about the Minimum Viable product concept as applied to Education. “The minimum viable product is that version of a new product which allows a team to collect the maximum amount of validated learning about customers with the least effort.”

To apply this concept, you must test new methods of education and collect feedback. Answer the question: What is the main thing you want your students to walk away with?

Other previous (actual) Ted Talks were broadcasted during this event. My favourite one was this guy at TED Mid Atlantic

He explores ideas on how to “Study Creativity as a Science” and “Why should scientists study creativity?”

This is really interesting to me as it relates to the question: How does one innovate?

It also interests me because they use medical imaging to scan the brains of freestyle rappers. Totally awesome research strategy for cueing jazz musicians and rappers during the creative process…. it makes me wonder if music is the form of creativity that is most obvious and measureable. Why not visual art? or dance? or computer science??

Posted in Uncategorized | Tagged , , | Leave a comment

A good app!

If you are in medical school, own an iPad, possibly have ADHD when it comes to lectures and reading… then this is the study guide for you:

Prognosis – A fun, educational game based on real surgical and medical cases.

I played this with my husband (PGY2 then in Orthopedics) – while I was just guessing (and still getting stuff right!) – he was fully engaged as if it were a real case/study case. It was pretty awesome to hear his Cynical self say “this is actually a really good app!”

Being interested in Instructional Design, I looked into how these cases get developed. I found the process to be quite rigorous despite the colourful cartoons – but worth the while.


Posted in Uncategorized | Tagged , , , | Leave a comment